FAQ

We would rather have you digging for records rather than go digging around for answers. Here are some of the most frequently asked questions that GOOD TASTE Records customers ask.

• Q. Are you hiring?
• A. We're not actively hiring. Any openings in the future will be posted online and through our social pages. 
• Q. How do you ship?
• A. We ship through USPS and UPS within the U.S. and Canada and are slowly expanding further. Customer chooses shipping options during checkout.
• Q. How much does shipping cost?
• A. USPS Media Mail is usually between $5-8 in the U.S. and is the most common option. Depending on your delivery speed and insurance, the costs will increase.
• Q. What do you ship in?
• A. We use Whiplash mailers which are incredibly durable and can hold up to 6 records securely. 
• Q. Can you ship my records outside of the sleeve?
• A. Yes, just let us know in the order comments during checkout. We'll inspect the record too to make sure there aren't any defects ahead of time. Just note, your order will no longer be eligible to be cancelled or refunded if we open your album unless there is a defect during inspection.
• Q. When will my order get here?
• A. We ship quickly and send orders out the same day that they are placed before 5pm Eastern, Monday through Friday. Deliveries typically take between 2-6 days.
• Q. Can I cancel my order?
• A. If you need to cancel your order for any reason, please contact us as soon as possible. We ship incredibly quickly and will prepare your order for shipping by our 5pm ET shipping cut-off. Please email or call with your order number and we can cancel and refund you. It's much easier to manage this before shopping if at all possible.
• Q. Do you have the same stuff in-store as on the website?
• A. Everything that is on the website and more is in-store, with many things specific to in-store, including used records, books, and other items. Things that are sold out on the site are not necessarily sold out in-store. 
• Q. Do records and shirts ship together?
• A. To protect records in shipping, records will always ship on their own. If your order contains more than just records, you will get a separate shipment with your other items. 
• Q. Where all do you sell your records?
• A. Aside from in-store and online, our products are also available to purchase through Google Shopping, Facebook Marketplace, and Instagram. We are also on Discogs. 
• It's always cheaper to purchase directly from https://goodtasterecords.com or in-store. 
• Q. Can I get a refund?
• A. Check our refund policy.
• Q. Where are you located?
• A. GOOD TASTE Records is based in Boston, MA's North End near North Station and TD Garden. 
• Q. What is the easiest way to visit your store?
• A. The easiest is on the subway, the T, as we're less than a 10 minute walk from North Station. Walking or cycling are also possible, with nearby Blue Bike parking within 5 minutes. We don't recommend driving in; parking is limited and not free. We're diagonal from Pizzeria Regina's. 
• Q. Do you have the records available to ship when I order?
• A. Yes, all inventory is on-hand and ready to ship upon ordering. We handle our inventory directly and do not use outsourcing or drop shipping partners for fulfillment. 
• Q. When will you restock my favorite record that is out of stock?
• A. We regularly restock our inventory as quickly as we can. The easiest way to know when we get it back in is to sign up for restock notifications on the product page.
• Q. Do you really not offer pre-orders?
• A. Typically, no, but we're starting to offer select pre-orders through our site and in-store. We handle pre-orders the way that we think they should be handled: no charges until the record is available to ship and you can cancel at any time without any delays or holds on your account. We limit the total number of pre-orders to prevent albums from being oversold. 
• Q. How many emails do you send?
• A. Aside from emails for purchases, all emails are optional. We send a weekly release and restock notice to email subscribers, in-stock notifications for items that you added to your wishlist, and emails when you earn rewards through our rewards system. We may also reach out to ask you for feedback on your purchase to help us improve. 
• Q. What is the rewards system?
• A. Points are earned through common actions, such as following us on social media, creating an account, and making a purchase. Points can be exchanged for different discounts for your next order.
• Q. Do you provide a referral program?
• A. Yes! By sharing your link, you'll give a friend 10% off their first order and you'll earn $5 in GOOD TASTE Records store credit. 
• Q. How can I save some money on buying records?
• A. We have 2 promotions that you can use to help provide a discount. You can save 10% off of your first purchase by signing up for our weekly newsletter, What's GOOD. You can also save 10% on all new albums whenever you purchase 4 or more new albums and the savings happen automatically in your shopping cart. We occasionally run other promotions within our newsletter.
• Q. Can I use my rewards discount with another promo?
• A. No, only a single discount code may be used per purchase. You still earn points for your account for the purchase.
• Q. What if I want to send a record as a gift?
• A. Just let us know in the order comments. Our packing slips do not display the pricing and we can add personal messages if needed.
• Q. Do you offer gift cards?
• A. Yes, available to use in-store and online. 
• Q. Can I sell you my records?
• A. If you're interested in bringing your records into our store, yes! Contact us with the records you're looking to sell so we can arrange a buy-in. 
• Q. I bought a new record and it skips on my player. Why?
• A. There are multiple factors that cause this and is usually a result of the turntable the record is played on. Modern music that has more bass definition and is pressed on higher quality 180 gram vinyl tends to not play as well on low-end players that don't allow for balancing the tonearm. This is especially true if the player has built-in speakers which increases the likelihood of the needle not being able to stay in the groove due to the vibration.
• We do not allow for exchanges or returns for records that skip when played on turntables that do not have balanced or adjustable tracking force unless there are scratches or issues from the manufacturer.
• Q. When will you have turntables and other accessories available?
• A. We carry an active stock of turntables in our retail location. Turntables are available in-store only. Other accessories such as 45 adapters, speakers, brushes, sleeves, etc. are also available in-store.
• Q. Do you really plant a tree for each album sold?
• A. Yes! As part of our effort to be sustainable, we donate a portion of our sales to the Eden Reforestation Project, where mangrove trees are planted in Madagascar.
• Q. What if something happens to my records when being delivered?
• A. While uncommon, problems to happen in transit from us to you. All of our orders are insured for any type of damage, loss, or other incident. Your assistance in completing any claim related activity will help us get your replacements or refunds available to you as quickly as possible.
• Q. I see something listed as sold out, what does that mean exactly?
• A. If something is labeled as sold out, it means we do not currently have any copies on hand in the shop or to ship. If it's labeld as sold out and coming soon, this means this is a future release that we are expecting to arrive in for the first time to the shop (typically for brand new releases). We always have lots of things on order to arrive in as they become available so signing up for in-stock alerts is the easiest way to know when we have something available to purchase.
• Q. Can I get a sticker?
• A. Yes, every order ships with a sticker. You can also send us a self-addressed envelope to: GOOD TASTE Records, 4 Thacher St, Boston, MA 02113 
• And we'll send you something back. Or come into our shop and we'll give you one of ours as well as let you dig in our free sticker box.