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Refund policy

By placing an order, you agree to this Refund Policy and our Shipping Policy at the time of purchase.

Starting a return

Please contact us to arrange a return. All returns are subject to approval. Once approved, we provide a pre-paid return shipping label, and the cost of that label is deducted from your refund. Please pack the item carefully and ship it back in the original cardboard mailer it arrived in so the record is protected in transit. We cannot issue a refund if a returned item is not in its original shrinkwrap, and returns shipped in anything other than a rigid cardboard mailer are refunded at a flat 50% of the item's price. See Return packaging below.

Return packaging

Every return must ship in the original cardboard mailer it arrived in, or a comparable rigid cardboard mailer made to ship a record securely. Soft-pack envelopes, bubble mailers, and any packaging other than a sturdy cardboard mailer do not protect a record in transit, and records returned that way regularly arrive damaged beyond saving. Returns received in anything other than a rigid cardboard mailer are refunded at a flat 50% of the item's price. The 10% restocking fee is not applied on top of this rate.

Return window and condition

Approved returns must be requested within 30 days of the purchase date, so that fulfillment errors, order issues, and change-of-mind returns can all be handled within a clear window. Unless the return is the result of our error or a manufacturing defect, items must be returned unopened and in their original shrinkwrap to be eligible, and change-of-mind returns are subject to the 10% restocking fee. Refunds cover the item price minus the return shipping label cost. Original outbound shipping is not refundable unless the return is the result of our error. For warped records and other pressing issues, see Manufacturing defects below.

Cancellations and restocking fees

  • Customer cancellations and change-of-mind returns are subject to a 10% restocking fee, deducted from the refund due.
  • If an order is returned to us because of a delivery or address error and you choose to cancel, the refund is subject to a 10% restocking fee and has the return-to-sender fee deducted. See our Shipping Policy for how address errors are handled.

Final sale items

The following are final sale and cannot be returned, online or in-store:

  • Used records, turntables, speakers, equipment, clothing and apparel, and accessories
  • Sale items and Record Store Day releases
  • Purchases tied to special-event promotions, such as Record Store Day sales and raffles

Used record condition

We grade used records conservatively using the Goldmine standard so you have a fair, realistic expectation of condition. Used albums originally advertised with extras such as posters, CDs, or download codes may not include them, or those extras may no longer be valid. We confirm these details in the listing when possible.

Record playback and skipping

We cannot accept returns, exchanges, or replacements based on how a record plays on your turntable. Several factors can cause modern music to skip, including the increased bass response on unbalanced tonearms and vibrations from built-in speakers. Players prone to these issues often use a generic red stylus or a low-cost tonearm mechanism, as found in brands such as Crosley, Victrola, and Prixton. 

Manufacturing defects

Refunds for warped records or other manufacturing imperfections require photos and a video. We do not refund shipping or duty charges unless the return is the result of our error.

Parcel forwarding

If you use a parcel forwarding service, we are not responsible for damage in transit between your forwarder and your final delivery address, and no refunds are provided for that damage.

Fraud and abuse

We reserve the right to refuse business or orders in cases of fraud or abuse of our systems and policies, including attempts to circumvent our shipping, order-quantity, or other policies. Ongoing attempts to abuse or circumvent these protections will prevent future orders from being placed.

For shipping, delivery, and order-limit details, please see our Shipping Policy.